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As ServiceNow rolls out the Zurich release in 2026, the path to Admin, Developer, and CAD certification has become more dynamic and version-specific. The CAD exam, in particular, now hinges on a ...

Enterprise workflows are undergoing a dramatic shift as AI integration has accelerated. Expect to see that momentum build at this year’s Knowledge conference, especially with heavy hitters such as ...

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As of March 2026, the ITSM landscape has undergone a quiet but profound transformation: Citrix has deepened its integration with ServiceNow, Google Workspace has solidified its position as the ...

ServiceNow's Knowledge 2026 announcements - an expanded AI Control Tower, a broader Autonomous Workforce and the debut of Autonomous Security & Risk - show how its recent acquisitions of Armis, Veza ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. ServiceNow made a more forceful case to investors that it can thrive in the age of AI, outlining ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. This voice experience is generated by AI. Learn more. This ...

Standard Chartered, Hitachi Energy and the State of Hawaii share how they are putting ServiceNow to work in production - and why governing AI agents, not building them, is now the harder problem.

ServiceNow (NOW) raised Q1 2026 subscription revenue to $3.671B with 32% operating margin and 97% renewal rate, while Now Assist AI product revenue hit $1.5B with customers spending over $1M on AI up ...

ServiceNow CEO Bill McDermott tells Jon Fortt at Knowledge 2026 that the gap between Wall Street and ServiceNow's fundamentals is the entry point of a generation: $2B repurchased in Q1, no 10b5-1 ...